Essays

Are you an internal communications professional who aspires to do great things for your company and its employees? Then wrap your hands around the wonderful gift that is “The Next Level: The Business Value of Good [...]

Here is a letter that I wish Serena Williams, as a leader, would write to the tennis world. US Open Winner Naomi Osaka and Serena Williams (photos: Lev Radin and Leonard Zhukovsky, Shutterstock.com). [...]

One of my favorite memories of Intel is a bumper sticker that read, “My Dad is a ‘successful/equal’ at Intel”—a joking April Fool’s Day reference to the most typical rating given at that time in [...]

A plumbing company’s billboard in Roanoke, Va., gave me a powerful reminder of just what the right message can do in recruiting. It would have stopped me in my tracks if I hadn’t been driving [...]

It was a quiet exchange with thunderous effect—and I hope I’ll never forget it. A few years ago a letter in a magazine caught my eye because I’d read the article it referred to, on [...]

It’s a question every business transformation offers (or presses upon) every leader: How can we help our employees buy into the plan—and then thrive? Whether the transformation is inspired by strength or compelled by vulnerability, [...]